common questions

FAQ's

If you can’t find what you are looking for, call us, we would love to hear from you and if we can’t help we probably know someone who can.

These are our contact details

We offer bookkeeping, administration, secretarial, PA and training services. Use our skills to support you and your business. We can handle all your back-office procedures, efficiently and cost effectively and be the person you can delgate to.

When you contact us, we will talk through your requirements, discuss how best we can help and whether we are able to carry out the work you need within your timeframe. Once the Terms of Engagement have been agreed, we will arrange the next steps. We can organise collection of paperwork if necessary, however, most of the work we carry out is via email or cloud-based services, negating the need for paper, which we would recommend.

Below are five good reasons to delegate your back office tasks to the Paperwork Team.

 

  • More time to concentrate on your business and clients
  • A flexible workforce at your fingertips without the responsibilities
  • Additional knowledge and skills without the overheads
  • Support and help when you need it.
  • To find practical solutions for business success.

We have over 50 years of combined experience and are constantly updating our skills. We are approachable, flexible and build a partnership with our clients so that we can add value to the services we provide. We will not only save you money, but also free you up to run your business or take time for yourself.

Very few clients who start using our service have detailed information about their business and the support they need. This is all part of the service we provide. We will take time to understand your needs and your business and agree a plan of action to suit you.

Yes, we can work for you or as many, or as few hours to suit your business, either on a regular, or an ad hoc basis.

Our charges reflect the actual time we spend on getting your job done and is dependant on the task we are doing for you and the frequency of the work.  To discuss the costs of your project, please call or email us for a free no obligation quotation or take a look at our pricing information which will give you an overview.

Our invoice will be sent upon completion of the work or at the end of each month for ongoing projects. Terms for payment are strictly 14 days from the date of the invoice unless otherwise agreed.   Payment should be made by bank transfer. For larger projects we may request a 50% deposit of the estimated overall charge, to be paid before the work commences.  If this is required, it will be discussed with you at the outset.

No problem, how you use the service is up to you. The service is designed to be used as much or as little as you need it. We have many clients who use the service daily, but we equally have clients who only call when they need extra support for a particular challenge.

Certainly! The majority of work undertaken is completed without the need to meet but we understand the benefits of getting to know the people you will be working with and are happy to arrange a meeting.

We work hard to complete any work we undertake within the time restraints of your requirements.

We have a “can-do” attitude to work and will work whatever hours necessary to get the job done.

Our office has everything it needs to operate however if you wish to use your own letterhead and stationery you will need to supply this.

Absolutely! We are very flexible and will endeavour to assist you on short term, urgent tasks.

Because we have the technology and are used to working virtually, we can provide all our services remotely, so can work with people or organisations throughout the UK and even worldwide.

Yes, we are more than happy to work in the client’s premises, although this is not always the most efficient use of our services.

All courier charges, postage, stationery, and telephone calls are charged at cost. We also charge a mileage charge for travel.  Clear arrangements will be made so you know exactly what costs will be incurred. Invoices will be sent out once the job is complete or at the end of each month, whichever is sooner, with a breakdown of expenditure.

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Customer care is very important to us and we recognise the importance of being available to our clients.  Kate as head of the team, can be contacted at any time via direct email kate@paperworkteam.com.  Alternatively, you can call or use our online chat facility.

We want the transition to outsourcing to progress as smoothly as possible and are happy to discuss any reservations you may have.

The Paperwork Team is fully compliant with the Data Protection Act and GDPR and all data protection regulations will be strictly adhered to. Personal data will not be disclosed to third parties.

We are happy to provide and sign a Non-disclosure Agreement, as it is important to us that you feel comfortable that your business is not shared outside of The Paperwork Team.

Businesses, people working from home, frequent travellers, families, students and anyone who wants to have more time to spend on things other than administration.

Terms and conditions of service.

 

The terms and conditions detailed below are set out to confirm that both parties understand the work/tasks to be carried out, the costs involved, deadlines and the timescale set for payments. The Paperwork Team reserves the right to update these terms and conditions and it is the responsibility of the customer to check the website regularly for these changes.

Supply of service

After an initial consultation, the Paperwork Team will supply written confirmation of the work required, the duration of the project (where appropriate), the deadline date and agreed payment rates and terms.

Prior to the commencement of the project The Paperwork Team must receive signed confirmation of agreement to proceed and of our Terms and Conditions. Confirmation returned by email will be deemed to have been signed if received from the client’s email address.

If there are any variations or additions made to the original requirements, the Paperwork Team reserves the right to amend the original quotation and charge accordingly.

General

The client accepts responsibility for final proofreading and accuracy. Any errors or omissions brought to the attention of The Paperwork Team within seven days of the final draft being sent to the client will be amended free of charge. Any other additions or amendments will be charged at the agreed rate.

It is the client’s responsibility to abide by copyright laws. No work will be undertaken which is considered immoral, illegal, or offensive.

Anti-virus software is used in the preparation of work, but anti-virus protection remains the responsibility of the client.

Confidentiality

All work will be treated as strictly confidential. No information will be divulged to a third party and all information will be either returned to the client or destroyed at the end of a project unless specifically requested, by the client, to be kept for future reference.

Delays

The Paperwork Team will not be liable for any delay or failure to perform its obligations if the delay or failure is caused by circumstances outside their reasonable control. Any losses, penalties, surcharges, interest, or additional tax liabilities which become due because of the acts or omissions of any other person will be the sole responsibility of the client. This also applies to any incomplete, misleading, or false information provided by the client, their directors, officers, employees, agents or advisers or failure to act on The Paperwork Team’s advice.

Should work be suspended or delayed through any default of the client, The Paperwork Team shall be entitled to immediate payment for the work carried out and any expenses incurred.

If the client wishes to cancel a one-off project booking, 48 hours’ notice is required. In the event of a client cancelling less than 24 hours before a booking commences full payment will be due. If a cancellation is made less than 48 hours before and more than 24 hours before then 50% of the charge will made. For ongoing projects one month’s notice is required.

Charges

All work will be charged at an hourly rate of 15 minutes intervals, unless otherwise agreed. The minimum cost for any task undertaken will be £25.00. The minimum invoice amount is for one hour at the standard hourly rate. Disbursements including telephone calls, emails, photocopying, postal costs, mileage and any other out-of-pocket expenses may be charged separately. Upfront costs such as booking fees, software charges etc will be charged at cost and may be invoiced prior to completion of the assignment.

Invoices

Invoices will be raised at the end of each month or at the end of the project (whichever is sooner).

Payment is due 14 days from the invoice date unless otherwise agreed. Interest may be charged on any late payments at 8% above the Bank of England base rate in accordance with terms of the Late Payment of Commercial Debts (Interest) Act 1998.

Costs for collecting overdue payments, including sending warning letters, making telephone calls and the involvement of solicitors will be the full responsibility of the customer and will be charged accordingly.

Payment must be made in pounds Sterling by BACS transfer. Account details will be clearly marked on all invoices.

Complaints

Our aim is to provide high quality, cost effective business support solutions. We perceive ourselves as approachable, flexible and want to build a partnership with our customers.

In the unlikely event that you do have a complaint about our service, or one of our team. Please give us the opportunity to take action by talking to us. We value your opinion.

For our terms and conditions, please click here

Prize Draw Terms and Conditions.

 

 

Still not sure if we can help? Not exactly sure what you need help with?

Worried that if you call you will get the sales pitch?

We are friendly and approachable and will happily take the time to talk through your thoughts and fears with a view to finding a solution which is right for you and your business. If we don’t think we can add value and there is another solution that would be more suitable for your needs, we will say.